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From: MARK AUSTIN <austma@aol.com>
Mime-Version: 1.0 (1.0)
Subject: Re: 914ce FedEx Return Labels
Date: Tue, 25 Nov 2025 15:38:24 +0000
Message-Id: <E5E0F6F2-63E7-4283-96F4-1A0F6C02F01B@aol.com>
References: <616cf4148002c048e6eab2bb57cd6cb5@expressmusic.co.uk>
In-Reply-To: <616cf4148002c048e6eab2bb57cd6cb5@expressmusic.co.uk>
To: hello@expressmusic.co.uk
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Content-Length: 1726

Hi all,

Thanks for the rapid response again. Once PayPal have done their thing, I=E2=
=80=99ll be sure to give you a 5 star review.

Best wishes,

Mark

On 25 Nov 2025, at 15:33, hello@expressmusic.co.uk wrote:

=EF=BB=BFGood afternoon Mark,

I'm pleased to say we now have the Taylor safely back with us. We will proce=
ss your refund now. PayPal are a little slow their end, so it can take 3-5 w=
orking days to show in your account.

If we can do anything else to help in the future, please give us a buzz.

Kind Regards,
Harriet, Phil & Tim
Express Music

On 2025-11-22 14:33, MARK AUSTIN wrote:
> Hi Harriet,
> Thanks for the rapid response. I have already got an estimated pick-up
> time from FedEx for Monday afternoon.
> I have packed up the guitar. I have slackened the strings, added some
> additional padding below the headstock, and added some extra padding
> in the box. There is little movement on the shake test.
> I look forward to hearing from you once the guitar is safely back.
> Regards,
> Mark
> On 22 Nov 2025, at 11:32, hello@expressmusic.co.uk wrote:
> =EF=BB=BFHi Mark,
> Thanks for your call just now. I have arranged collection for the
> Taylor by FedEx on Monday 24th. Please print out and attached the
> label to the box. If you could do a good old rattle test and ensure
> there is minimal movement of the case within the box it would be much
> appreciated.
> The tracking number is: 886297322811
> Once we receive it back here, we will be in touch.
> Kind Regards,
> Harriet, Phil & Tim
> Express Music
> Kind Regards,
> Phil, Tim & Harriet
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 01926 808982
> <2025-11-22T11_28_42-FedEx-Shipping-Label.pdf>