MIME-Version: 1.0
Date: Fri, 20 Sep 2024 11:21:17 +0100
From: hello@expressmusic.co.uk
To: Michel Gambini <Michel.Gambini@taylorguitars.com>
Subject: Re: [EXTERNAL] Taylor GS Mini Faulty? - ST#123392
In-Reply-To: <DS7PR03MB5558A7D864B4952411673792886C2@DS7PR03MB5558.namprd03.prod.outlook.com>
References: <1019c7b10328899c90129de9390b33e8@expressmusic.co.uk>
 <DM6PR03MB50503464A5AA971F531DA2A7F9622@DM6PR03MB5050.namprd03.prod.outlook.com>
 <DS7PR03MB5558106AB9A2009F28B6465C88632@DS7PR03MB5558.namprd03.prod.outlook.com>
 <23828d57b9abbee4096f0e35510f8b9c@expressmusic.co.uk>
 <DS7PR03MB5558A7D864B4952411673792886C2@DS7PR03MB5558.namprd03.prod.outlook.com>
Message-ID: <39aa6cbb5c38fbe0cfe6eb47ec7a8e59@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=US-ASCII;
 format=flowed
Content-Transfer-Encoding: 7bit

Hi Michel,

Thank you for the RA and labels but could you rearrange the collection 
for Tuesday as we're closed Mondays.

Regards.
Tim

On 2024-09-20 08:33, Michel Gambini wrote:
> Hi Tim,
> 
>  Our reference for this return is ST#123392.
>  Please find the shipping labels and Customs document that need to
> accompany the guitar attached.
>  TNT will collect the guitar next week on Monday, September 23rd.
> 
>  Best regards,
> 
> Michel Gambini
> 
> Customer Service Representative
> 
> Maroastraat 113
> 
> 1060 LG Amsterdam, The Netherlands
> 
> +31 (0)20 667 6030 office
> 
> taylorguitars.com [1]
> 
> -------------------------
> 
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Thursday, September 19, 2024 11:55 AM
> To: Michel Gambini <Michel.Gambini@taylorguitars.com>
> Subject: Re: [EXTERNAL] Taylor GS Mini Faulty?
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> Hi Michel,
> 
> Thanks for getting back to us, the serial number is: 2206214017 and if
> we could get it back for you guys to have a look at that would be
> great.
> 
> Thanks.
> Tim.
> 
> On 2024-09-19 10:50, Michel Gambini wrote:
>> Hi Harriet,
>> 
>>  We are sorry to hear about the aesthetic issues with this guitar.
> We
>> would like to return it for inspection.
>>  Would you please send us a message with the serial number of the
>> guitar?
>>  With this information we can schedule the return form your shop
>> directly.
>> 
>>  Best regards,
>> 
>> Michel Gambini
>> 
>> Customer Service Representative
>> 
>> Maroastraat 113
>> 
>> 1060 LG Amsterdam, The Netherlands
>> 
>> +31 (0)20 667 6030 office
>> 
>> taylorguitars.com [1]
>> 
>> -----Original Message-----
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: Wednesday, 18 September 2024 13:33
>> To: Susana Raya <Susana.Raya@taylorguitars.com>
>> Subject: [EXTERNAL] Taylor GS Mini Faulty?
>> 
>> CAUTION: This email originated from outside of the organization.
>> Exercise caution when opening attachments or clicking links.
>> 
>> Hi Susana,
>> 
>> Hope you and the team in Amsterdam are keeping well?
>> 
>> We have just taken delivery of a GS Mini-E Rosewood SB LTD and it
> has
>> a handful of quite noticeable marks on it. There are 2 indents and
> one
>> surface mark. I have attached a couple of pictures with the areas
>> highlighted. We are keen to know your thoughts on whether you feel
>> this is deemed faulty?
>> 
>> Kind Regards,
>> Harriet
>> Express Music
>> Kind Regards,
>> Phil, Tim & Harriet
>> 
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 
>> 01926 808982
>> 
>> 
>> Links:
>> ------
>> [1] http://www.taylorguitars.com/ [1]
> 
> 
> 
> Links:
> ------
> [1] http://www.taylorguitars.com/