MIME-Version: 1.0
Date: Tue, 06 Jun 2023 16:37:53 +0100
From: hello@expressmusic.co.uk
To: Support <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: AV 60P Bass
In-Reply-To: <9KW5L459NW3_647f38ae59572_4b4a9c1647b6_sprut@zendesk.com>
References: <9KW5L459NW3@zendesk.com>
 <W7MQDPQVWMY_647f1faf511dd_404ab06890bd_sprut@zendesk.com>
 <W7MQDPQVWMY@zendesk.com>
 <458998384a8ee0a10778d710687fe836@expressmusic.co.uk>
 <48705952725b3df0d5da5e4faaba4a1c@expressmusic.co.uk>
 <9KW5L459NW3_647f38ae59572_4b4a9c1647b6_sprut@zendesk.com>
Message-ID: <266f0b1a866d6b21f8f0ec430c7117f6@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit


Hi Michele,

Yes, thank you, that would be great, the sooner the better for us.

Regrads.
Tim.
On 2023-06-06 14:46, Michele Otto (Support) wrote:
> ##- Please type your reply above this line -##
> 
>  Michele Otto (Fender Musical Instruments)
> 
>  6 Jun 2023, 14:46 BST
> 
> Hi there.
> 
> Thanks for your prompt reply, sure not a problem.
> 
> Here the data for the return, I 've entered a replacement order but
> ETA will be for end of November 2023. You are now number 47 in the
> queue but I can request to move you in a higher position so that you
> will receive the replacement earlier. Let me know if it is something
> you want me to do or if you prefer to cancel the replacement order.
> 
> RA number: 10266096
> UPS tracking: 1Z59RA159192449446
> Replacement order: 6721159
> 
> You will receive two emails associated with your return:
> 
> 	* An email from UPS with a link to obtain your postal label and to
> arrange a free collection of the item. Please check your spam box if
> you do not see this email in your inbox. The assigned tracking number
> will be displayed on the subject line.
> 	* An email from Fender detailing the RA which needs to be printed out
> and included inside the box with the item.
> 
> Please inform us if the address for collection or return is not the
> same as the labels received.
> 
> When sending a product to us, remember to remove all items that were
> not originally supplied (such as gig bags, cases, other accessories
> belonging to an end consumer, etc). The product may be replaced if we
> cannot repair it, and this could result in the loss of those items.
> Please let us know in advance if a replacement is not accepted.
> 
> Don't hesitate to contact us if you have any questions or concerns.
> 
> Kind regards,
> 
> Michele Otto
> Customer Service
> Fender EMEA
> 
>  Express Music
> 
>  6 Jun 2023, 13:43 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Michele,
> 
> We would like to return it please.
> 
> What's the eta?
> 
> Kind Regards,
> Express Music
> 
>  Michele Otto (Fender Musical Instruments)
> 
>  6 Jun 2023, 12:59 BST
> 
> Hello Tim.
> 
> I'm sorry to hear this.
> 
> I can offer a partial credit of 10% if you are happy to keep it.
> 
> Thanks again.
> 
> All the best.
> 
> Michele Otto
> Customer Service
> Fender EMEA
> 
>  Express Music
> 
>  6 Jun 2023, 12:47 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> We have just noticed that our American Vintage II 60 P Bass S/N
> V2207376
> that arrived a few weeks ago has some finish missing around the neck
> pocket, on both sides.
> Can we get something sorted, please
> 
> Regards
> Tim.
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> IMG_2078.jpg
> IMG_2080.jpg
> 
>  Attachment(s)
> IMG_2078.jpg [1]
> IMG_2080.jpg [2]
> 
> Your request (543847) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> * Fender Dealer Portal - https://dealer.fender.com/login
> * Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [3] for the full range of
> Fender products [9KW5L4-59NW3]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/vpulscLxJL9HPNvME0CDQSJoI/?name=IMG_2078.jpg
> [2] 
> https://fenderemea.zendesk.com/attachments/token/yMBZ3wqOdQ2z9Y1eB8PWTeWTz/?name=IMG_2080.jpg
> [3] http://roundcube.itpartnership.com/www.fender.com