MIME-Version: 1.0
Date: Tue, 27 Feb 2024 13:09:42 +0000
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Replacement tremolo arm
In-Reply-To: <W5N5GE3Z403_65dddba8758d7_4939081632943_sprut@zendesk.com>
References: <W5N5GE3Z403@zendesk.com>
 <W5N5GE3Z403_65d48494dafdd_3a41649600a8_sprut@zendesk.com>
 <293bf65b20752d67c39c193592704189@expressmusic.co.uk>
 <f60235fc703a0c243f681af24a84ccde@expressmusic.co.uk>
 <W5N5GE3Z403_65dddba8758d7_4939081632943_sprut@zendesk.com>
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Thank you for your help Ben, that's great.

Kind Regards,
Harriet

On 2024-02-27 12:55, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  27 Feb 2024, 12:55 GMT
> 
> Hi Harriet,
> 
> I've just been informed one of these has been posted to you today, it
> should be with you soon.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  20 Feb 2024, 11:44 GMT
> 
> Thanks Harriet,
> 
> Let me try and get one sorted for you, leave it with me.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  20 Feb 2024, 11:11 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Yes it was purchased from us last year. See proof of purchase
> attached.
> 
> Kind Regards,
> Harriet
> 
>  Attachment(s)
> IMG_3953.JPG [1]
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  20 Feb 2024, 10:53 GMT
> 
> Hello Harriet,
> 
> Thanks for your email. Is this a customer's guitar? If so, could you
> please provide their proof of purchase?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  20 Feb 2024, 09:15 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi team,
> 
> Hoping you are able to help us source a replacement tremolo arm for
> the
> following product.
> 
> Serial Number: CZ562499
> Product Number: 9231012786
> Fender Custom Shop 1959 Stratocaster Heavy Relic - Faded Aged
> Chocolate
> 3 Color Sunburst, RW
> 
> Any help would be much appreciated.
> 
> Kind Regards,
> Harriet
> Express Music
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 
> Your request (610323) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [2] for the full range of
> Fender products [W5N5GE-3Z403]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/QOZtHsjdzE2cXv3eVE38gOwuF/?name=IMG_3953.JPG
> [2] http://roundcube.itpartnership.com/www.fender.com