MIME-Version: 1.0
Date: Tue, 21 Apr 2026 15:38:14 +0100
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: New Inquiry From Dealer Portal -
 ~0001106436 ~GB ~H4
In-Reply-To: <VLDWJ6017M5_69e78753bd3e9_2f60baac172143_sprut@zendesk.com>
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 <VLDWJ6017M5_69e5ef159f529_38517ffbbc6336_sprut@zendesk.com>
 <0100019da01bdab1-18cbac84-f0d9-49b7-9011-c40b01a42163-000000@email.amazonses.com>
 <195d840d687963bd7557e7cd2203f68a@expressmusic.co.uk>
 <VLDWJ6017M5_69e78753bd3e9_2f60baac172143_sprut@zendesk.com>
Message-ID: <71c3f9e59ab7656fe6f3e70093319723@expressmusic.co.uk>
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Hi Rafael, yes that's fine, we'll keep them with the 30% off.

Regards.
Tim.

On 2026-04-21 15:18, Rafael Berlanga (Fender Musical Instruments EMEA) 
wrote:
> ##- Please type your reply above this line -##
> 
>  Rafael Berlanga (Fender Musical Instruments)
> 
>  21 Apr 2026, 15:18 BST
> 
> Hi team,
> 
> Thanks for the information. Would you keep it for a 30 percent
> discount? Please, let me know.
> 
> Best,
> 
> Rafael
> 
>  Express Music
> 
>  21 Apr 2026, 14:46 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Rafael,
> 
> No signs of damage on either box, here's some images of both.
> 
> Regards.
> Tim.
> 
> On 2026-04-20 10:17, Rafael Berlanga (Fender Musical Instruments EMEA)
> 
> wrote:
> 
>  Attachment(s)
> IMG_3195.jpeg [1]
> IMG_3196.jpeg [2]
> 
>  Rafael Berlanga (Fender Musical Instruments)
> 
>  20 Apr 2026, 10:17 BST
> 
> Hi team,
> 
> Thanks for your email. Please, could you confirm if there are any
> signs of damage in transit in the box? If that is the case, please,
> could you send us some pictures?
> 
> Best,
> 
> Rafael
> 
>  Noreply Dealerportal
> 
>  18 Apr 2026, 11:21 BST
> 
>  This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> A new inquiry has been submitted through the dealer portal. The
> following information was collected:
> 
> 		Field
> 		Entry
> 
> 		Account Name
> 		Express Music M.L.C Ltd
> 
> 		Account Number
> 		0001106436
> 
> 		First Name
> 		Philip
> 
> 		Last Name
> 		Graham
> 
> 		Email
> 		hello@expressmusic.co.uk
> 
> 		Phone
> 
> 		Option 1
> 		I need to return an item
> 
> 		Does the item have a serial #?
> 		Yes
> 
> 		Serial #
> 		CYN2310996
> 
> 		Brand
> 		Fender
> 
> 		Model #
> 		0970450590
> 
> 		Model Name
> 		AVALON TENOR UKE, CHY WN
> 
> 		Invoice #
> 		null
> 
> 		Quantity
> 		1
> 
> 		Issue Category
> 		Cosmetic
> 
> 		Issue Filename
> 		CYN2310996_1
> 
> 		Issue Description
> 		Dinks on the top
> 
> 		Ownership
> 		Shop
> 
> 		Purchase Date
> 		2026-04-16T23:00:00.000Z
> 
> 		Fault Confirmation
> 		Product received with Visible Damage
> 
>  Attachment(s)
> CYN2310996_1.jpeg [3]
> 
> Your request (799433) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [4] for the full range of
> Fender products [VLDWJ6-017M5]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/pRqD9MlT1uJe8QXF9qNJjcF9q/?name=IMG_3195.jpeg
> [2] 
> https://fenderemea.zendesk.com/attachments/token/qKJF6eIOJ2m8USobJV3ZdCJhC/?name=IMG_3196.jpeg
> [3] 
> https://fenderemea.zendesk.com/attachments/token/YW46biaEcRgdLWxLeFoa2igTz/?name=CYN2310996_1.jpeg
> [4] http://roundcube.itpartnership.com/www.fender.com