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Date: Thu, 15 Jan 2026 16:08:17 +0000
From: hello@expressmusic.co.uk
To: =?UTF-8?Q?Tereza_Ouzk=C3=A1?= <tereza@ouzka.cz>
Subject: Re: Fender custom shop LE Tomatillo
In-Reply-To: <1EF05E01-3C2B-42C6-AA34-7EAD5E40D9AD@ouzka.cz>
References: <4cdd0a3bf671780b3b90fa430807f5b9@expressmusic.co.uk>
 <1EF05E01-3C2B-42C6-AA34-7EAD5E40D9AD@ouzka.cz>
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Hi Tereza,

There's no charge for the case so there should be no import fees to pay 
either.
Can you just confirm the delivery address again please.

Thanks.
Tim.

On 2026-01-15 16:03, Tereza Ouzká wrote:
> And one more question- will I pay it to you or fedex will pay it?
> 
> 
> Kind regards
> 
> JUDr. Tereza Kubišová
> 
>> 15. 1. 2026 v 16:44, hello@expressmusic.co.uk:
>> 
>> Hello Tereza,
>> 
>> Just letting you know we've just had the replacement Fender case 
>> arrive with us so we'll get it shipped tomorrow if that's ok.
>> 
>> Kind regards.
>> Tim.
>> 
>>> On 2025-12-03 19:17, Tereza Ouzká wrote:
>>> Hello,
>>> Thank You very much for informations, did Fedex answer something 
>>> about
>>> the damages?
>>> My husband’s birthday are at at the end of January, so hopefully it
>>> will arrive before it.
>>> Kind regards,
>>> Tereza Kubišová
>>>> 3. 12. 2025 v 16:19, hello@expressmusic.co.uk:
>>>> Hello Tereza,
>>>> Just letting you know we've now heard back from Fender, they've put 
>>>> a replacement case on order, but as these cases are made exclusively 
>>>> to go with the custom shop guitar range they're not readily 
>>>> available to purchase and have to come from American, so they say 
>>>> they say the ETA will be 6-8 weeks delivery to us.
>>>> I hope this doesn't cause you to many issues and obviously we will 
>>>> strive to get the new case with you as soon as we possibly can.
>>>> Kind regards.
>>>> Phil, Harriet, and Tim
>>>>> On 2025-11-28 15:17, Tereza Ouzká wrote:
>>>>> If you would be able to send a new one, that would be perfect. Its 
>>>>> for
>>>>> my husband’s 40 Bday and I would like to have it all nice🙏🏻 thank 
>>>>> you
>>>>> so much!
>>>>> Kind regards
>>>>> JUDr. Tereza Kubišová
>>>>>> 28. 11. 2025 v 15:54, hello@expressmusic.co.uk:
>>>>>> Thank you for the images and information Tereza, we'll get that 
>>>>>> sent off to FedEx today hopefully for a swift result.
>>>>>> When the claim is settled would you like us to refund the cost of 
>>>>>> a replacement case or would prefer us to send a new case?
>>>>>> Apologies again for the inconvenience this has caused.
>>>>>> Regards.
>>>>>> Express
>>>>>>> On 2025-11-28 14:31, Tereza Ouzká wrote:
>>>>>>> Just would like to let you know, that the driver (woman) took 
>>>>>>> piece of
>>>>>>> some plastic out of the box (where the hole was) and said she 
>>>>>>> thinks
>>>>>>> its from the pallete.
>>>>>>> Tereza Kubišová
>>>>>>>> 28. 11. 2025 v 14:35, hello@expressmusic.co.uk:
>>>>>>>> Hi Teraza,
>>>>>>>> We're really sorry that FedEx damaged the case and we double 
>>>>>>>> boxed it too!
>>>>>>>> Yes if you could send us some pictures of the damage please 
>>>>>>>> we'll start a claim with FedEx and try and get this sorted as 
>>>>>>>> soon as possible.
>>>>>>>> Kind regards.
>>>>>>>> Phil, Harriet, and Tim Express
>>>>>>>>> On 2025-11-28 13:02, Tereza Ouzká wrote:
>>>>>>>>> Hello,
>>>>>>>>> Guitar just arrived, but fedex delivery made a hole to the case 
>>>>>>>>> during
>>>>>>>>> the transport. They wont let me make the reclamation because 
>>>>>>>>> they say
>>>>>>>>> that only sender can do it. Can you please make a reclamation 
>>>>>>>>> of the
>>>>>>>>> delivery and ask for the reparation/money because of their 
>>>>>>>>> failure?
>>>>>>>>> I can send you pictures of the damage.
>>>>>>>>> Thank you for the answer.
>>>>>>>>> Tereza Kubišová
>>>>>>>>>> 20. 11. 2025 v 15:12, hello@expressmusic.co.uk:
>>>>>>>>>> Hi Tereza,
>>>>>>>>>> If you let us know how you wish to pay, we will arrange an 
>>>>>>>>>> invoice to be sent over to you asap. Bank transfer, card 
>>>>>>>>>> payment/paypal?
>>>>>>>>>> The shipping costs will be £50.
>>>>>>>>>> Kind Regards,
>>>>>>>>>> Express Music
>>>>>>>>>>> On 2025-11-20 13:58, Tereza Ouzká wrote:
>>>>>>>>>>> Hello,
>>>>>>>>>>> Thank You very much for Your answer. I will buy it from 
>>>>>>>>>>> you(just a
>>>>>>>>>>> recapitulation: Fender custom shop limited edition Tomatillo 
>>>>>>>>>>> Tele
>>>>>>>>>>> Journeyman Relic-Natural Blonde as on the picture I sen 
>>>>>>>>>>> before, for
>>>>>>>>>>> 2.912,50 GBP), can you please issue an invoice on company:
>>>>>>>>>>> APPLE TREE EVENTS s.r.o.
>>>>>>>>>>> IČ: 05893879, DIČ: CZ05893879
>>>>>>>>>>> Adress: (Prague) Praha 8, Troja, Na Jabloňce 738/3a
>>>>>>>>>>> Postal code: 18200
>>>>>>>>>>> Country: Czech republic
>>>>>>>>>>> Shipping adress will be the same. Can you please let me know 
>>>>>>>>>>> how much
>>>>>>>>>>> will be the shipping costs?
>>>>>>>>>>> Thank you very much !
>>>>>>>>>>> Tereza Kubišová
>>>>>>>>>>>> 20. 11. 2025 v 12:34, hello@expressmusic.co.uk:
>>>>>>>>>>>> Hello Tereza,
>>>>>>>>>>>> Thank you for your inquiry, we would not know what the 
>>>>>>>>>>>> import/duty
>>>>>>>>>>>> fees are for the Czech Republic this is something you would 
>>>>>>>>>>>> have to
>>>>>>>>>>>> investigate yourself.
>>>>>>>>>>>> We can take off the UK VAT tax which is 20% making the cost 
>>>>>>>>>>>> of the
>>>>>>>>>>>> guitar £2912.50 plus shipping and if you can send us your 
>>>>>>>>>>>> address
>>>>>>>>>>>> we can get a cost for the shipping.
>>>>>>>>>>>> Hope this helps.
>>>>>>>>>>>> Kind regards.
>>>>>>>>>>>> Phil, Harriet, and Tim.
>>>>>>>>>>>> Express Music.
>>>>>>>>>>>> On 2025-11-20 08:54, Tereza Ouzká wrote:
>>>>>>>>>>>>> Hello, I found your guitar (image attached) on Reverb. I 
>>>>>>>>>>>>> tried to
>>>>>>>>>>>>> text
>>>>>>>>>>>>> you, but I don’t know if you get the message. My husband 
>>>>>>>>>>>>> really
>>>>>>>>>>>>> likes
>>>>>>>>>>>>> this guitar and I would like to buy it for him as a gift 
>>>>>>>>>>>>> but I’m
>>>>>>>>>>>>> not
>>>>>>>>>>>>> sure about the fees and the taxes if I buy it from UK to 
>>>>>>>>>>>>> Czech
>>>>>>>>>>>>> republic because it’s not within the EU. Can you please let 
>>>>>>>>>>>>> me
>>>>>>>>>>>>> know
>>>>>>>>>>>>> what are the real fees not only shipping but also the taxes 
>>>>>>>>>>>>> for
>>>>>>>>>>>>> it,
>>>>>>>>>>>>> how high will be the price exactly for me if I buy from 
>>>>>>>>>>>>> you? Also
>>>>>>>>>>>>> I
>>>>>>>>>>>>> would like to ask if there’s some discount possible on this
>>>>>>>>>>>>> guitar?
>>>>>>>>>>>>> Thank you very much for Your answer.
>>>>>>>>>>>>> Tereza
>>