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Date: Fri, 19 Feb 2021 15:10:23 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Luke Warren <warren.luke2@yahoo.com>
Subject: Re: Gretsch G5655T
In-Reply-To: <1148249980.179651.1613747075470@mail.yahoo.com>
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 <49E28993-5941-4926-B5E0-9C296E67F054@yahoo.com>
 <210cab244c16f79eb3a965ba8db936b9@expressmusic.co.uk>
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 <2ba6b97290e08338d40c5a877d4f8466@expressmusic.co.uk>
 <1148249980.179651.1613747075470@mail.yahoo.com>
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Hi Luke,

I will get it arranged now for Monday which is the earliest they can 
do. You should get an email from TNT with all the information needed for 
the return. If you don't get it within the next 30 minutes, please let 
me know.

Once again really sorry this guitar hasn't lived up to expectations.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 19/02/2021 15:04, Luke Warren wrote:
> Any day, as soon as possible would be best.
>
> Thanks
>
> Luke
>
>  On Friday, February 19, 2021, 3:00:40 PM GMT, Express Music
> <coventry@expressmusic.co.uk> wrote:
>
> Yes totally understand Luke.
>
> Please let me know which day next week would suit you to arrange a
> collection?
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 19/02/2021 14:56, Luke Warren wrote:
>> Hi again Harriet,
>>
>> I suppose that's the risk with transiting, however for £679 of my 
>> own
>> earned money I wont be happy with anything less than perfection,
>> which
>> I hope you appreciate. Even though I accept it's only very slight, 
>> it
>> still opens opportunity for further damage in the future. As a 
>> result
>> I'd appreciate it if collection can be organised and I can be
>> refunded.
>>
>> Thanks for your cooperation,
>>
>> Luke
>>
>> On Friday, February 19, 2021, 2:32:31 PM GMT, Express Music
>> <coventry@expressmusic.co.uk> wrote:
>>
>> Hi Luke,
>>
>> Thanks for the images. The wear on the bottom is quite hard for us 
>> to
>> see before despatch because we try not to remove any protective
>> films.
>> I've compared other models we have here and they all seem the 
>> similar
>> to
>> be honest. The brushed finish does tend to be textured a little.
>>
>> The fingerboard binding we can only assume happened in transit. If
>> you're not happy with the guitar we can arrange a collection and
>> either
>> source a replacement or issue a refund (whatever suits you).
>>
>> If your happy to keep the guitar we can offer a small discount of
>> £30.
>>
>> Have a think, by all means mull it over for a few days and let us
>> know.
>>
>> Kind Regards,
>> Harriet
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 19/02/2021 14:14, Luke Warren wrote:
>>> Hi,
>>>
>>> On further inspection there also appears to be some slight
>>> splintering on the next around the 12th fret which I’ve attached as
>>> a
>>> picture. The slight wear at the bottom is also attached.
>>>
>>> Thanks
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Sent from my iPhone