MIME-Version: 1.0
Date: Fri, 09 May 2025 14:24:52 +0100
From: hello@expressmusic.co.uk
To: chris.charman@gmx.com
Subject: Re: faulty guitar stand
In-Reply-To: <003c01dbc0e0$e97c3400$bc749c00$@gmx.com>
References: <003c01dbc0e0$e97c3400$bc749c00$@gmx.com>
Message-ID: <404563729b354e64125a24b2d045b54c@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=US-ASCII;
 format=flowed
Content-Transfer-Encoding: 7bit

Hi Chris
Thankyou for the photo
Refund processed
I will speak to the manufacture this afternoon and will be touch asap to 
confirm they don't need it back
We have just checked the other stands we have in stock & all fine, sorry 
you had the first faulty one these ......
Phil
:)

On 2025-05-09 13:50, chris.charman@gmx.com wrote:
> Hi
> 
> Thank you for your time yesterday looking at Martin guitars with my
> son. As discussed on the phone, one of the two guitar stands purchased
> has the hole to insert the guitar base support milled in the wrong
> place - it falls over. The hole is milled about 90' off from where the
> it should be. The other one is fine and the hole milled correctly to
> position the stand base as shown on the packaging. Two photos of the
> issue are attached; the stand is the TGI 3491 guitar stand.
> 
> Bank account details for a refund are as follows
> 
> C C Charman
> 
> Sort code: 08-93-00
> 
> a/c number 78218251
> 
> I will hold on to for now in case there is any issue for you with the
> manufacturer; let me know if and when things get resolved one way or
> another so I can return or dispose.
> 
> Many thanks again. Kind regards,
> 
> Chris
> 
> +44 (0) 7789 030 053