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Date: Fri, 21 May 2021 15:01:34 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Bernd Wannenwetsch <bwannenwetsch@gmail.com>
Subject: Re: Atkin White Rice
In-Reply-To: <DCCADB58.19B43%b.wannenwetsch@gmail.com>
References: <DCCADB58.19B43%b.wannenwetsch@gmail.com>
Message-ID: <2a3893dcf4236e9254b4bfd51ba96a47@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi Bernd,

We've just created the label and paperwork for your guitar ready to 
leave here on Tuesday afternoon. See below for more info on how to track 
it once it's left here. As it stands the predicted delivery date is the 
28th. We will keep an eye on this throughout it's journey for you too.

TNT Shipment Number: 102015663

Your order will be dispatched on 21/05 with Express Delivery (working 
days only, excludes weekends & bank holidays).

To track your delivery, please visit 
https://www.tnt.com/express/en_gc/site/shipping-tools/track.html

To see our terms and conditions then please follow the link below:
http://www.expressmusic.co.uk/products.asp?page=termsconditions

Please note: A signature will be required upon delivery.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 19/05/2021 14:16, Bernd Wannenwetsch wrote:
> Hello Harriet,
>
> many thanks for your update.
> I checked my account yesterday to find that - for whatever reason - 
> the
> transfer seems to have become live only yesterday, so funds should be 
> in
> your account today or tomorrow.
> Might hence be best to postpone shipping till next Monday to make 
> sure
> arrival will be within weekday and the guitar won’t habe to sit in 
> storage
> over the weekend.
> Best regards,
> Bernd
>
>
>
> Am 18.05.21, 12:36 schrieb "Express Music" unter
> <coventry@expressmusic.co.uk>:
>
>>Morning Bernd,
>>
>>Hope you had a nice weekend.
>>We've been keeping an eye on our banking over the weekend and again
>>this morning. There is still no sign of your payment our end yet.
>>Hopefully you understand we can't despatch your guitar till the funds
>>have cleared.
>>We will continue to keep a close eye on it today and hope we can get
>>your new guitar despatched tomorrow.
>>
>>Kind Regards,
>>Harriet
>>
>>Express Music
>>196 - 204 Binley Road
>>Coventry
>>CV3 1HG
>>
>>On 13/05/2021 17:07, Bernd Wannenwetsch wrote:
>>> Thanks again, Harriet,
>>> Tuesday will be fine.
>>> Please use my address below:
>>>
>>> Bernd Wannenwetsch
>>> Kirchbergstraße 16
>>> 79400 Kandern
>>> Germany
>>> phone: (+49)7626-9770171
>>>
>>> Best regards
>>> Bernd
>>>
>>>
>>>
>>>
>>> Am 13.05.21, 17:56 schrieb "Express Music" unter
>>> <coventry@expressmusic.co.uk>:
>>>
>>>>Hi Bernd,
>>>>
>>>>Thank you for completing the payment. We have taken the guitar off
>>>> sale
>>>>and will be in touch as soon as we see the funds in our account.
>>>> Please
>>>>note we're not in the shop Sunday and Monday so forgive us for not
>>>>contacting you during these days.
>>>>
>>>>I will personally do the paperwork for customs and make sure the
>>>> guitar
>>>>is packaged safely and appropriately for it's journey. We can have
>>>> the
>>>>guitar ready to despatch on Tuesday and will of course let you know
>>>> the
>>>>TNT/Fed Ex tracking information.
>>>>
>>>>Can we please just ask you to confirm the address you wish the 
>>>> guitar
>>>>to be shipped to.
>>>>
>>>>Kind Regards,
>>>>Harriet
>>>>
>>>>Express Music
>>>>196 - 204 Binley Road
>>>>Coventry
>>>>CV3 1HG
>>>>
>>>>On 13/05/2021 16:41, Bernd Wannenwetsch wrote:
>>>>> Hi Harriet,
>>>>>
>>>>> Done. Please see transfer confirmation attached.
>>>>> Funds should be in your account by tomorrow or Monday at the
>>>>> latest.
>>>>>
>>>>> Would be ideal if it could be shipped out next Monday or Tuesday 
>>>>> to
>>>>> make
>>>>> sure it will arrive within the week and not have to spend a 
>>>>> weekend
>>>>> in a
>>>>> Fedex storage.
>>>>> As per post-Brexit, please make sure to include invoice,
>>>>> description
>>>>> of
>>>>> guitar and woods used, along with other necessary export 
>>>>> paperwork
>>>>> AND PUT
>>>>> IN THE TRANSPARENT ENVELOPE glued to the shipping carton. Only if
>>>>> all
>>>>> of
>>>>> the needed info is accessible from the outside of the carton box,
>>>>> Fedex
>>>>> will be able to proceed it through customs for me. Otherwise, 
>>>>> there
>>>>> will
>>>>> be much delay and I’ll have to travel to pick it up at the 
>>>>> nearest
>>>>> customs
>>>>> department.
>>>>> I am sure you know all about this, so forgive me for even
>>>>> mentioning
>>>>> it:
>>>>> but since two guitars shipped to me lately were damaged in 
>>>>> transit
>>>>> due to
>>>>> careless packaging by guitar stores, please don’t forget to 
>>>>> slacken
>>>>> strings and make sure the guitar case cannot move inside the 
>>>>> carton
>>>>> box.
>>>>>
>>>>> Many thanks for your business, and I am excited about my new (old
>>>>> looking)
>>>>> guitar.
>>>>>
>>>>> Best regards
>>>>> Bernd
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Am 13.05.21, 17:09 schrieb "Express Music" unter
>>>>> <coventry@expressmusic.co.uk>:
>>>>>
>>>>>>Hi Bernd,
>>>>>>
>>>>>>We ship using TNT/Fed Ex and it includes full insurance. The 
>>>>>> guitar
>>>>>> is
>>>>>>our responsibility during transit until it reaches you safely.
>>>>>>
>>>>>>Kind Regards,
>>>>>>Harriet
>>>>>>
>>>>>>Express Music
>>>>>>196 - 204 Binley Road
>>>>>>Coventry
>>>>>>CV3 1HG
>>>>>>
>>>>>>On 13/05/2021 16:05, Bernd Wannenwetsch wrote:
>>>>>>> Hi Harriet,
>>>>>>>
>>>>>>> many thanks. Before arranging the transfer, may I ask whether 
>>>>>>> the
>>>>>>> shipping
>>>>>>> quote includes full value insurance? If not, I would appreciate 
>>>>>>> a
>>>>>>> quote
>>>>>>> that includes insurance. Is it with Royal Parcel Force?
>>>>>>> Thanks again
>>>>>>> Bernd
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Am 13.05.21, 16:48 schrieb "Express Music" unter
>>>>>>> <coventry@expressmusic.co.uk>:
>>>>>>>
>>>>>>>>Hi Bernd,
>>>>>>>>
>>>>>>>>Yes we can do that.
>>>>>>>>￡2200 + ￡65 shipping = ￡2265
>>>>>>>>
>>>>>>>>Bank transfer is best for us, please see details below. If you
>>>>>>>> could
>>>>>>>>please let us know once you have made the payment, we know to
>>>>>>>> check
>>>>>>>> our
>>>>>>>>account. Once we have received payment we will be in touch to
>>>>>>>> arrange
>>>>>>>> a
>>>>>>>>shipping address etc.
>>>>>>>>
>>>>>>>>Express Music MLC Limited
>>>>>>>>Lloyds Bank
>>>>>>>>Account Number: 35171560
>>>>>>>>Sort Code: 30-65-49
>>>>>>>>Inter. IBAN GB65 LOYD 3065 4935 1715 60
>>>>>>>>BIC LOYDGB21683
>>>>>>>>
>>>>>>>>Kind Regards,
>>>>>>>>Harriet
>>>>>>>>
>>>>>>>>Express Music
>>>>>>>>196 - 204 Binley Road
>>>>>>>>Coventry
>>>>>>>>CV3 1HG
>>>>>>>>
>>>>>>>>On 13/05/2021 15:37, Bernd Wannenwetsch wrote:
>>>>>>>>> Hello Harriet,
>>>>>>>>>
>>>>>>>>> many thanks for sending photos and info - looks good to me.
>>>>>>>>> Could you do 2200 GBP plus shipping?
>>>>>>>>> I¹d pay via bank transfer or paypal, as per your preference.
>>>>>>>>> Let me know what works best for you.
>>>>>>>>> Thanks and best regards
>>>>>>>>> Bernd
>>>>>>>>>
>>>>>>>>> B. Wannenwetsch Kirchbergstraße 16
>>>>>>>>> 79400 Kandern
>>>>>>>>> Germany
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Am 13.05.21, 13:52 schrieb "Express Music" unter
>>>>>>>>> <coventry@expressmusic.co.uk>:
>>>>>>>>>
>>>>>>>>>>Hi Bernd,
>>>>>>>>>>
>>>>>>>>>>We've taken some additional photo's for you so you can see 
>>>>>>>>>> the
>>>>>>>>>> heavy
>>>>>>>>>>relic finish in more detail. Please use the link below to 
>>>>>>>>>> view.
>>>>>>>>>>https://1drv.ms/u/s!AuWeUjUR_MN9hoBwHGunZdA3kjmFfg?e=xauGaR
>>>>>>>>>>
>>>>>>>>>>It has a 45mm nut width and we'd call it a 'soft v' neck 
>>>>>>>>>> shape.
>>>>>>>>>>
>>>>>>>>>>If you have any further questions, just let us know.
>>>>>>>>>>
>>>>>>>>>>Kind Regards,
>>>>>>>>>>Harriet
>>>>>>>>>>
>>>>>>>>>>Express Music
>>>>>>>>>>196 - 204 Binley Road
>>>>>>>>>>Coventry
>>>>>>>>>>CV3 1HG
>>>>>>>>>>
>>>>>>>>>>On 12/05/2021 17:27, Bernd Wannenwetsch wrote:
>>>>>>>>>>> Hi
>>>>>>>>>>> thanks for getting back.
>>>>>>>>>>> As for photos: well, just the usual angles: top, back, 
>>>>>>>>>>> sides
>>>>>>>>>>> and
>>>>>>>>>>> neck, but
>>>>>>>>>>> the main thing would be high resolution so that one can
>>>>>>>>>>> really
>>>>>>>>>>> see
>>>>>>>>>>> how the
>>>>>>>>>>> relic finish actually looks like.
>>>>>>>>>>> Thanks for checking measures and getting them to me.
>>>>>>>>>>> Regards
>>>>>>>>>>> Bernd
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Am 12.05.21, 17:55 schrieb "Express Music" unter
>>>>>>>>>>> <coventry@expressmusic.co.uk>:
>>>>>>>>>>>
>>>>>>>>>>>>Hi
>>>>>>>>>>>>
>>>>>>>>>>>>Thanks for the email
>>>>>>>>>>>>
>>>>>>>>>>>>Are there any areas you want to pictures of ?
>>>>>>>>>>>>
>>>>>>>>>>>>We will get the measurement over to you tomorrow
>>>>>>>>>>>>
>>>>>>>>>>>>There would be some local taxes due your end but we can
>>>>>>>>>>>> remove
>>>>>>>>>>>> vat
>>>>>>>>>>>> from
>>>>>>>>>>>>the item which should cover it (￡150)
>>>>>>>>>>>>
>>>>>>>>>>>>Regards
>>>>>>>>>>>>
>>>>>>>>>>>>Express Music
>>>>>>>>>>>>196 - 204 Binley Road
>>>>>>>>>>>>Coventry
>>>>>>>>>>>>CV3 1HG
>>>>>>>>>>>>
>>>>>>>>>>>>On 12/05/2021 11:05, Bernd Wannenwetsch wrote:
>>>>>>>>>>>>> Hello,
>>>>>>>>>>>>>
>>>>>>>>>>>>> I am interested in the 2015 Atkin White Rice guitar 
>>>>>>>>>>>>> you're
>>>>>>>>>>>>> offering.
>>>>>>>>>>>>> May I ask for some more, perhaps higher reso photos,
>>>>>>>>>>>>> please?
>>>>>>>>>>>>> What
>>>>>>>>>>>>> sort of shape does the neck have, and what width at nut?
>>>>>>>>>>>>> Also: Since I am based in Germany, do you know whether
>>>>>>>>>>>>> post-Brexit
>>>>>>>>>>>>> there would be any extra charges (import taxes or such) 
>>>>>>>>>>>>> to
>>>>>>>>>>>>> pay
>>>>>>>>>>>>> on
>>>>>>>>>>>>> top
>>>>>>>>>>>>> of the sales price when shipping to an EU country?
>>>>>>>>>>>>> Many thanks and best regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Bernd
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>>
>>>>
>>>>
>>
>>