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Date: Sat, 01 Apr 2023 15:13:27 +0100
From: hello@expressmusic.co.uk
To: Jeremiah McKnight <jeremiahmac83@gmail.com>
Subject: Re: Fender American pro 2 Jazz Bass
In-Reply-To: <CAJYv1eHbhHrpYcQcDyHevF1VTr2kyjH5GG-WONd9EZdcN0Jo1g@mail.gmail.com>
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Hi Jeremiah,
No problem, I'll get that changed and send you the new tracking number.
Regards
Harriet.
On 2023-04-01 14:58, Jeremiah McKnight wrote:
> Hi Harriet,
>
> Thanks for the details.
>
> I got the FedEx notification. Can you arrange delivery to my home
> address please?
>
> 224 Almners Road
> Lyne
> Surrey
> KT160BL
>
> On Fri, 31 Mar 2023 at 15:23, <hello@expressmusic.co.uk> wrote:
>
>> Hi Jerry,
>>
>> That's good news and thanks for checking the video.
>>
>> 24 hours in the case, if you can wait that long is never a bad idea.
>>
>> It's sudden changes in temp that normally cause the truss rod to
>> move.
>> We saw it a lot last summer in the mega heatwave. Winter can also
>> have
>> it's challenges with freezing temps at night in warehouses etc.
>> Fingers
>> crossed this time you should be good to go and get on enjoying your
>> new
>> bass!
>>
>> Thanks for your understanding. I will arrange for it to leave here
>> on
>> Tuesday and send you an email with the link to the tracking before
>> it
>> leaves.
>>
>> Kind Regards,
>> Harriet
>>
>> On 2023-03-31 15:09, Jeremiah McKnight wrote:
>>> Hi Harriet,
>>>
>>> Thank you for the update. Really good news. Absolutely happy to
>> have
>>> the bass back. Delivery for Wednesday is perfect. Would you
>> suggest
>>> keeping the bass in its case for a certain time until I play it or
>> am
>>> I good to go when it arrives?
>>>
>>> Thanks again for helping resolve this.
>>>
>>> On Fri, 31 Mar 2023 at 15:06, <hello@expressmusic.co.uk> wrote:
>>>
>>>> Hi Jerry,
>>>>
>>>> Good news, we got the bass back safely today.
>>>>
>>>> There was definitely a rattle as described when we got it on the
>>>> workbench. The truss rod was very tight, which isn't unusual when
>> a
>>>> guitar changes environment. It obviously moved after it left here
>>>> because it all played perfectly when we packaged it up
>> originally.
>>>>
>>>> We have now adjusted this and doubled checked all the machine
>> heads
>>>> bolts were tight, which they are. We also accessed the nut and
>>>> pickup
>>>> height, all looks good. The issue was the truss rod which is a
>>>> simple
>>>> fix, now done and playing great.
>>>>
>>>> You did originally request for a refund but because there is a no
>>>> manufacturing defect and the original protective films have been
>>>> removed, we are not able to offer a full refund on this occasion.
>>>> Before
>>>> we ship the bass the back to you, we have filmed a short video of
>>>> Phil
>>>> playing it that we will send you. Please confirm you are happy
>> for
>>>> us to
>>>> ship the bass back and what day would be best to receive it. Our
>>>> next
>>>> despatch day is Tuesday for Wednesday delivery.
>>>>
>>>> If you have any further questions, please just let us know.
>>>>
>>>> Kind Regards,
>>>> Harriet
>>>>
>>>> On 2023-03-30 14:26, Jeremiah McKnight wrote:
>>>>> Hi Harriet, the bass was just collected thank you
>>>>>
>>>>> On Thu, 30 Mar 2023 at 11:27, Jeremiah McKnight
>>>>> <jeremiahmac83@gmail.com> wrote:
>>>>>
>>>>>> Hi Harriet, I was working from home yesterday and didn't hear
>> any
>>>>>> knocks on the door. Thanks for rescheduling. Hopefully all goes
>>>> ok
>>>>>> today.
>>>>>>
>>>>>> On Thu, Mar 30, 2023 at 11:23 AM <hello@expressmusic.co.uk>
>>>> wrote:
>>>>>>
>>>>>>> Hi Jerry,
>>>>>>>
>>>>>>> I just spoke to TNT and the driver says he attempted
>> collection
>>>> at
>>>>>>> 15:46
>>>>>>> yesterday? Not too sure what went wrong but I have
>> re-scheduled
>>>> it
>>>>>>> for
>>>>>>> this afternoon.
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>> Harriet
>>>>>>>
>>>>>>> On 2023-03-30 10:51, Jeremiah McKnight wrote:
>>>>>>>> Hi Harriet,
>>>>>>>>
>>>>>>>> No sign of them this morning.
>>>>>>>>
>>>>>>>> On Thu, Mar 30, 2023 at 10:47 AM <hello@expressmusic.co.uk>
>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Jerry,
>>>>>>>>>
>>>>>>>>> How frustrating, I'm so sorry to hear this. Has there been
>> any
>>>>>>> sign
>>>>>>>>> of
>>>>>>>>> them yet this morning? If not I will get straight on the
>> phone
>>>>>>> now
>>>>>>>>> and
>>>>>>>>> find out what is happening.
>>>>>>>>>
>>>>>>>>> Kind Regards,
>>>>>>>>> Harriet
>>>>>>>>>
>>>>>>>>> On 2023-03-29 17:25, Jeremiah McKnight wrote:
>>>>>>>>>> Hi Harriet,
>>>>>>>>>>
>>>>>>>>>> Just to let you know that TNT didn’t show up today.
>>>>>>>>>>
>>>>>>>>>> On Tue, 28 Mar 2023 at 13:13, Jeremiah McKnight
>>>>>>>>>> <jeremiahmac83@gmail.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Harriet, No problem at all. I got the labels thank you.
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Mar 28, 2023 at 12:47 PM
>>>> <hello@expressmusic.co.uk>
>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks for the call just now.
>>>>>>>>>>>>
>>>>>>>>>>>> We have just arranged a collection of the bass for
>>>> tomorrow.
>>>>>>>>>>>> Please
>>>>>>>>>>>> double-check your inbox and junk folder for the TNT
>> labels
>>>>>>> ready
>>>>>>>>>>>> to
>>>>>>>>>>>> print off and attach to the box. If you don't spot them
>>>>>>> please
>>>>>>>>> let
>>>>>>>>>>>> us
>>>>>>>>>>>> know.
>>>>>>>>>>>>
>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>> Harriet
>>>>>>>>>>>>
>>>>>>>>>>>> On 2023-03-28 12:08, Jeremiah McKnight wrote:
>>>>>>>>>>>>> Hi Harriet, no problem at all. I will give Phil a call
>>>>>>> shortly.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>
>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Mar 28, 2023 at 12:01 PM
>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Before we press go on the collection, please could we
>> ask
>>>>>>> you
>>>>>>>>>>>> to
>>>>>>>>>>>>>> give us
>>>>>>>>>>>>>> a call so Phil can have a quick [1] chat about the
>> bass?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 01926 808982
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On 2023-03-28 11:45, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>> Hi Harriet, perfect. Thanks again.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Yep, no problem with the labels.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Mar 28, 2023 at 11:43 AM
>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Yes, we can arrange a collection for tomorrow from
>> your
>>>>>>>>>>>> chosen
>>>>>>>>>>>>>>>> address.
>>>>>>>>>>>>>>>> Once it's back here we can do a full health check in
>>>> the
>>>>>>>>>>>>>> workshop.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Before we arrange the collection can you please
>> confirm
>>>>>>> if
>>>>>>>>>>>> you
>>>>>>>>>>>>>> are
>>>>>>>>>>>>>>>> able
>>>>>>>>>>>>>>>> to print out the labels and attach them to the
>> original
>>>>>>> box?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On 2023-03-28 11:34, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>> Hi Harriet, Thanks for your email.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> It's still an issue whilst plugged in but to me it
>>>>>>>>>>>> definitely
>>>>>>>>>>>>>>>> doesn't
>>>>>>>>>>>>>>>>> seem right.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> A collection and assessment would be great thanks.
>>>>>>> Would
>>>>>>>>>>>>>>>> collection
>>>>>>>>>>>>>>>>> tomorrow be possible? it would be from 224 Almners
>>>>>>> Road,
>>>>>>>>>>>> Lyne,
>>>>>>>>>>>>>>>> Surrey,
>>>>>>>>>>>>>>>>> KT16 0BL
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Appreciate your help
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Tue, Mar 28, 2023 at 11:26 AM
>>>>>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Good Morning Jerry,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks for getting in touch. We are just open for a
>>>>>>> new
>>>>>>>>>>>> week so
>>>>>>>>>>>>>>>>>> apologies if you have been trying to get hold of us
>>>>>>> over
>>>>>>>>>>>> our
>>>>>>>>>>>>>>>>>> weekend.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> We are sorry to hear you are having this minor
>> issue
>>>>>>> and
>>>>>>>>>>>> will
>>>>>>>>>>>>>> do
>>>>>>>>>>>>>>>> our
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> best to help.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> It's not unusual to hear this kind of buzz when
>>>>>>> playing a
>>>>>>>>>>>> bass
>>>>>>>>>>>>>>>>>> acoustically (not plugged into an amp). We can make
>>>>>>> most
>>>>>>>>> of
>>>>>>>>>>>> our
>>>>>>>>>>>>>>>>>> basses
>>>>>>>>>>>>>>>>>> here do the same.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Does it still cause an issue when plugged in? Is it
>>>>>>> tuned
>>>>>>>>>>>> to
>>>>>>>>>>>>>>>> concert
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> pitch?
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> There are a couple of options...just let us know
>> what
>>>>>>>>> works
>>>>>>>>>>>>>> best
>>>>>>>>>>>>>>>> for
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> you.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> 1. Do you have a local tech who can double-check
>> the
>>>>>>>>> setup?
>>>>>>>>>>>> It
>>>>>>>>>>>>>>>>>> played
>>>>>>>>>>>>>>>>>> perfectly when it left here, so it should only need
>> a
>>>>>>>>> minor
>>>>>>>>>>>>>>>> tweak.
>>>>>>>>>>>>>>>>>> These
>>>>>>>>>>>>>>>>>> things can happen with moving guitars from one
>>>>>>> environment
>>>>>>>>>>>> to
>>>>>>>>>>>>>>>>>> another.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> 2. We can arrange collection and access it here.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> If the bass is deemed faulty a refund is no
>> problem.
>>>>>>> As
>>>>>>>>> you
>>>>>>>>>>>>>> have
>>>>>>>>>>>>>>>>>> removed
>>>>>>>>>>>>>>>>>> some of the original plastic films we would be
>> unable
>>>>>>> to
>>>>>>>>>>>> have
>>>>>>>>>>>>>> it
>>>>>>>>>>>>>>>>>> back as
>>>>>>>>>>>>>>>>>> 'new' stock if no fault is found. Fender don't
>> class
>>>>>>>>> set-up
>>>>>>>>>>>>>>>> issues
>>>>>>>>>>>>>>>>>> as a
>>>>>>>>>>>>>>>>>> fault so we will do our best to resolve this as
>> soon
>>>>>>> as
>>>>>>>>>>>>>> possible
>>>>>>>>>>>>>>>> for
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> you.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On 2023-03-25 23:46, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>>>> Hi Harriet,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> I’ve only just got round to playing the bass but
>>>>>>>>>>>>>>>>>>> there is a severe buzz when I press the 6th fret
>> on
>>>>>>> the
>>>>>>>>>>>> low E
>>>>>>>>>>>>>>>>>> string.
>>>>>>>>>>>>>>>>>>> I’ve attached a voice memo. I’ve taken the
>>>>>>> plastic
>>>>>>>>> off
>>>>>>>>>>>>>> from
>>>>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>>>>> machine heads but is it possible to send the bass
>>>>>>> back
>>>>>>>>> and
>>>>>>>>>>>> get
>>>>>>>>>>>>>> a
>>>>>>>>>>>>>>>>>>> refund due to this fault please? It’s
>> unplayable.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Wed, 15 Mar 2023 at 13:06,
>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thank you for the order, we are just getting it
>>>>>>> ready
>>>>>>>>> for
>>>>>>>>>>>>>>>>>> despatch
>>>>>>>>>>>>>>>>>>>> this
>>>>>>>>>>>>>>>>>>>> afternoon. You will get a separate email with the
>>>>>>>>>>>> tracking
>>>>>>>>>>>>>>>>>>>> information
>>>>>>>>>>>>>>>>>>>> but I will pop a quick link for you below. We
>> have
>>>>>>> noted
>>>>>>>>>>>> the
>>>>>>>>>>>>>>>> full
>>>>>>>>>>>>>>>>>>>> delivery address on your order.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
> https://www.tnt.com/express/en_us/site/tracking.html?searchType=con&cons=363649237
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On 2023-03-15 12:59, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>>>>>> Thanks Harriet. I placed the order - 25895-6
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Just to confirm that the delivery address should
>>>>>>>>> mention
>>>>>>>>>>>> the
>>>>>>>>>>>>>>>>>>>> company
>>>>>>>>>>>>>>>>>>>>> name - Blackthorne International Ltd
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Wed, 15 Mar 2023 at 12:04,
>>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Yes if you can get the order in before 1pm will
>>>>>>> can
>>>>>>>>>>>>>> despatch
>>>>>>>>>>>>>>>>>> this
>>>>>>>>>>>>>>>>>>>>>> afternoon. We pay for express service with
>>>> TNT/Fed
>>>>>>> Ex
>>>>>>>>>>>> so as
>>>>>>>>>>>>>>>>>> long
>>>>>>>>>>>>>>>>>>>> as
>>>>>>>>>>>>>>>>>>>>>> they
>>>>>>>>>>>>>>>>>>>>>> do their job, it will be with you tomorrow.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On 2023-03-15 12:02, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>>>>>>>> Hello! If I place an order now for the
>> American
>>>>>>> Pro 2
>>>>>>>>>>>> Jazz
>>>>>>>>>>>>>>>>>> bass
>>>>>>>>>>>>>>>>>>>>>> can I
>>>>>>>>>>>>>>>>>>>>>>> get delivery tomorrow please? Mainland Uk
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Sent from my iPhone
>
>
> Links:
> ------
> [1]
> https://www.google.com/maps/search/%3E%3E%3E%3E%3E%3E%3E%3E%3E%3E%3E%3E+a+call+so+Phil+can+have+a+quick?entry=gmail&source=g